Dave Hill discusses an extremely important communication skill….the ability to apologize and take responsibility for a mistake. To illuminate his point he shares a hilarious story of when he “messed up” early on in his marriage, and how he managed to get out of the doghouse. 5 fundamental success strategies when you make a mistake are:
- Don’t deflect the blame or give lame excuses to save face
- Don’t ignore it hoping it will go away
- Take ownership for the mistake as soon as possible
- Communicate and come up with sincere corrective actions
- Communicate when actions are complete
